At Bloom Parfums, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully for details.
What can be returned?
- You can return unopened, unused, and undamaged items within 30 days of receipt.
- Items marked as “Final Sale” or “Clearance” cannot be returned.
How to return an item:
- Contact Us: Please initiate your return by contacting our customer service team at [email protected] within the return window of 30 days from receipt. We’ll provide you with a return authorisation number (RAN) and instructions on how to return your items.
- Pack your items securely: Repack the items in their original packaging, if possible. Please include the packing slip or a copy of your order confirmation with your return.
- Ship your return: Ship your return package to the address we provide with your RAN. We recommend using a trackable shipping service and keeping your receipt for proof of return.
Refunds:
- Once we receive your returned item(s) and confirm they meet the return criteria, we will issue a full refund to the original payment method within 14 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect item shipped).
Exceptions:
- We reserve the right to limit returns or refuse a return if we believe the return policy is being abused.
- Returns received after the return window will not be accepted.
- For health and safety reasons, we cannot accept opened, used or damaged items.
Please note:
- We are not responsible for return shipping costs unless the return is due to our error.
- It may take some time for your bank or credit card company to process the refund after we issue it.
Thank you for your understanding!
6. Contact Information
For any questions or concerns about returns and refunds, please contact us:
Bloom Parfums PTY Ltd
Email: [email protected]